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sam-folk-williams's picture
Red Hat’s Global Support Services (GSS) organization has been innovating on internal processes and service offerings for some time (see http://www.managementexchange.com/story/designing-open-collab an
sam-folk-williams's picture
Imagine a room filled with 100 people like you. Everyone knows a little something about a little something. Now let’s say 25 of those people are given a question to answer.