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Innovating Innovation

With the Innovating Innovation challenge we’re looking for your stories and hacks on how to make innovation a real capability in organizations.  With the Quick MIX, we gave you an easy way to engage and inspire others on a related question: what is the one thing you’d change to make organizations more innovation-friendly?

Like the M-Prize, this process was open to everyone.  The best contributions are being recognized on our blog, on, and in the social media channels of the MIX, Harvard Business Review and McKinsey & Company.

What is the one thing you'd change to make organizations more innovation-friendly?

Submitted Ideas

Innovation has to go beyond products and technology!

Idea by Stefan Lindegaard on November 20, 2012
Does it matter that you have the best product or technology if this does not provide the best OVERALL solution to the customer? No, it does not help much. Innovation often fails because there is too much focus on the product or technology aspect of innovation. We need a more holistic approach to innovation; an approach that not only focuses on products and technologies, but also on services and processes. For this to happen, training and education across the organization is key.

Multiply the sources of funding for new initiatives

Idea by Michele Zanini on November 18, 2012
In most organizations, the only way to get funding for cool new ideas is up the chain of command (good luck if your boss doesn't like your plan). What would Silicon Valley look like if it operated with one giant VC? (hint: think Soviet Union) Here's a different approach: give all employees the permission to invest 5% of their budget in any project they see promising. This would allow "intrapreneurs" to be matched with many potential angel investors.

Minimize the cost of experimentation

Idea by Gary Hamel on November 19, 2012
A company can't explore a lot of new options if it costs millions of dollars (or even thousands) to test each one. To make innovation a capability, an organization must master the art of rapid prototyping. It must maximize the ratio of learning over investment to find the sweet spot of demand for a new product, or perfect a nascent business more rapidly an inexpensively than competitors.

Defeat a "tear things down" culture

Idea by Chris Grams on November 19, 2012
Linus Pauling said "If you want to have good ideas you must have *many* ideas." Yet in many organizations, the good ideas never surface because people are worried they may have to defend them from criticism or attack while still not fully developed. Protect the idea generators by challenging those who tear ideas down. New rule: if someone doesn't like an idea, rather than attack the idea itself, they must instead suggest a better one so that the organization is always building, not tearing down.

Make Failing OK

Idea by Viv McAlister on November 23, 2012
To encourage innovation you have to make failing Ok. Too many people are afraid to try something new/different because they are afraid it won`t work out and often this has an impact on performance rating and potentially earnings. Trying something new and failing should be seen as an opportunity to learn - encourage people to think about what they learned and what they would do differently next time and recognise them for trying something new

Foster and open information culture

Idea by Gerhard Goldbeck on November 20, 2012
Open data and open access are revolutionising the way we think about things and as a consequence innovate. Organisations need to embrace this culture, make it their own, and actively look for ways that enable everyone in the organisation to make use of these vast resources.

Truly flatten the organization

Idea by Ben on November 20, 2012
As Clay Shirky has pointed out, technology has dramatically lowered the cost of coordinated action, and formal, command-and-control organizational structures from the industrial era are frequently unnecessary, if not counterproductive . Removing hierarchical friction and empowering all parts of the organization to participate in innovation would have an immediate and substantial impact on innovation-friendliness. Truly flatten the corporate organization; don't just talk about it.

Swap effort for talent (or Let's praise people for effort instead for talent)

Idea by Alberto Blanco on November 22, 2012
When someone is praised as “talented”, it automatically creates a subtle but driving pressure to protect his intelligence and reputation. That’s why “talented” people are so risk averse (e.g. tend to aim too low, or in some cases, to cheat the game). As a clear contrast, when someone is praised for effort, his cleverness is not at stake. Hence, he is free to stretch himself, try harder, aim high, and purposely fail (e.g. iterate) just as elite athletes, entrepreneurs, and inventors do.

Drive by Crowd-Sourcing

Idea by Todd Noebel on November 20, 2012
Have electronic whiteboards throughout office/facility. ANY individual can post an idea/concept and it appears on other whiteboards for people to add their input. Capture these centrally and encourage teams around the ideas to build out the concepts. Primary rule - no negative comments. But do allow for, "if not X, than Y" alternatives with an underlying theme of "How do we make this true/come into being?".

Diversity: The mother of creativity and innovation

Idea by Shilpa Ranganathan on November 20, 2012
There is diversity in the world but not always in the workplace especially technology fields.Diversity is key for creative thinking.It provides the variety of perspectives and experiences that spark creativity,problem solving and innovation to propel organizations forward.Blending different expertise yields innovation.So in addition to gender diversity lets all build organizations where there are diversity in skills,demographics,thought,lifestyle,ethnicity, education and socioeconomic experience

Parallel: A MMORPG designed for accelerating innovation

Idea by Benjamin Forestier on November 20, 2012
World of Warcraft have reached recently 12 millions users. Imagine that you'd have all this people working or should I say gaming to create and imagine innovative ideas ? People playing MMORPG are usally creative, passionate and skilled, good skills to innovate. So why not building a MMORPG occuring in a parallel virtual world in which the gamers could take the ownership of their avatars to create their own quest (innovative ideas). Moreover real project could be backtest in this parallel market

Teach everyone how to be a business innovator

Idea by Gary Hamel on November 19, 2012
Companies do many things to encourage innovation, but the most important thing is to train everyone from top to bottom in the art and science of business innovation. You wouldn't expect someone to hit a 220-yard golf shot without a bit of training, and the same is true of innovation. In my experience, you can teach just about anyone to challenge unexamined industry beliefs, uncover unmet customer needs, war game emerging discontinuities, identify underexploited competencies, etc.

Draft a social contract for innovation with your team

Idea by Ivan Gonzalez on November 21, 2012
Recently, we drafted one not only for innovation but for all of our decision-making processes. A social contract is basically an agreement among ourselves which tells us what principals will govern our interaction with each other. We landed on these: Be fully present. Speak your truth as you know it now. Experience discomfort. Expect and accept non-closure. Confidentiality. Gentle reminders. Watch your airtime- 2x B4 me. "Ouch!". A 24-hour rule. It has helped us innovate very fast!

Encourage people to work using IT tools they like to use

Idea by Frank Calberg on November 20, 2012
When people are encouraged to use their own devices to work, for example their own smartphones, laptops, tablets etc., as well as media of their own choice, for example various kinds of social media / crowdsourcing technologies, I imagine that people will feel more empowered and motivated – and that innovative thinking / behaviour will be strengthened.

Replace all mission and vision statements with: "We are here to improve life!"

Idea by Marcelo Michelsohn on November 21, 2012
Most people want to get home after a hard days work and tell their family they did something important. Proud people engage their minds, hearts and hands into creating something bigger than them. Organizations were created to make life better. Let's reinstate that purpose, including all the planet and not only human beings. CEOs should say "We're not here to make cars, refrigerators, shampoo. We're here to improve life. Let's use our knowledge, machinery and network. Dream and prototype!"

Demystify innovation

Idea by Azra Brankovic on November 19, 2012
Share detail on what you mean by innovation and what you expect people to do. It is not obvious to even experienced people. Consider having peer-led events to discuss the approach and behaviors that are appropriate to your organization. That takes off the pressure and makes innovation capabilities sink in informally.

World-class Questioning: Challenge Assumptions

Idea by Claudia Lindby on November 20, 2012
Innovation must be a mental habit, everyday thinking for every employee. Build a challenger culture. The entry point is to ask questions that challenge all those (old) assumptions underlying our strategies, our operational plans, our decision-making... Train your ability to ask world-class questions. Train - and/or, allow - your people to spot underlying assumptions and to ask those challenging questions. And listen with an open mind. Welcome the new thinking.

The Future of Work is Play

Idea by Ross Smith on November 19, 2012
21st century Organizations must introduce games, play, and fun to spark the next gen creative class. Early civilizations integrated work and play to survive. In the Industrial era, work and play were separated and the world of work changed – from mechanization and Taylorism to the time clock. With the rise of creative work and the push for innovation in this new millenium, it’s now time to reintroduce play, games, and fun in to the workplace. The future of work is play.

Show Don't Tell

Idea by Moises Norena on November 26, 2012
We can spend all kinds of time in meetings showing power points to explain how great our innovation process is and convincing our leaders of the need to drive more of it. Finding opportunities to showcase the insights, the prototypes, the way things manifest in real life, with the passionate innovators presenting them goes a long way when it comes to driving inspiration and behavior. Innovators must find and produce these opportunities to create internal "demand" for innovation.

Encourage Exoerimentation and Risk Taking

Idea by Edna Pasher on November 23, 2012
I have learnt that lack of courage is the leading barrier to innovation. People are afraid to experiment, since they are afraid to fail. People within organizations look for security - or they would create their own organizations... So the challenge is to encourage employees who hate risk to innovate with a safety net - within the organization !!! This is an innovation-friendly organization - it breeds a culture of entrepreneurship for non-entrepreneurs :)

Teaching to fail through new role models

Idea by Ismael Pulido de la Calle on November 22, 2012
In most organizations the most valuated leaders proudly display their infallibility through an impeccable resume full of success only. Also in business schools teach us the keys of management only through success stories, or sometimes through cases of failures adequately sweetened and always with a happy ending. I think there's a lack of adequate models of failure, to enhance the resilience of organizations creating mechanisms to reward the "good failure" out of the short term view paradigm.

Deploy Social Media Tools To Flatten Your Organization & Put Everyone's Opinion on Par w/ the CEO

Idea by Aaron Anderson on November 21, 2012
These days, there are a number of great social media tools that can boost communication and collaborative spaces in both real time & asynchronously. We have been using the Chatter function in our Salesforce CRM application for a while, but have migrated to Yammer as it is unhooked from the database as a more pure communication tool. Getting everyone in the org on board and using it puts every comment & post at par with even the highest member of the operation.

Instead of performance appraisal - a "make mistakes we can learn from" competition

Idea by Marcelo Michelsohn on November 20, 2012
Innovation flourish in an environment of excitement and not fear. Top leaders should announce an organization wide competition for the person, department, project team that can generate more learning from mistakes they make. The learnings should be shared. Top leaders should start the process by sharing their mistakes and learnings with all the organization, at least once a week, so people understand that this is for real. People should be able to comment and vote to choose the best ones.

Facilitating Idea Organization and Exploitation from the Bottom Up

Idea by P T Navendra on November 19, 2012
In many larger organizations, great innovation opportunities hit the graveyard on the ground-floor of management. While higher-up support and sponsorship is needed in both funding and training opportunities, ground-floor personnel should be empowered to self-organize, collaborate in healthy competition, and let innovation bubble up from the bottom. Too much upper-management involvement, no matter how good the intent, invariably invokes the invisible hand of conformance and nueters the process.

Redefine Innovation: Make innovation easy, simple, interesting and fun activity for everybody.

Idea by MAX (Mitesh) Patel on December 1, 2012
If you ask experts, thinkers, gurus and real innovators what is innovation, you will get the answers that reflect Doing and Thinking different,Think Outside the Box,Cultivating new skills,Detail focus to customers etc.The definition of innovation build perception in people as you have to be God Gifted,Genius,Constantly learning,Practicing hard. These things demotivate many people to believe that are not much innovative or this is not my cup of tea and lost their creative confidence.

Zero Day Prototyping™

Idea by Andrew Chapman on November 23, 2012
Whatever the idea, prototype it. From a walkthrough of a new business process, to a new structure trial period, or a wireframed app – across any business function – prototype, test, fail, improve. Forget one-pagers, forget idea descriptions, exchange “so what?” with “here’s how”. Innovation leaders know the right processes, reskilling them to become prototyping practitioners enabling Zero Day Prototyping™ will allow the businesses of tomorrow to exploit valuable opportunities faster than ever.

Time and time again

Idea by Dina Grasko on November 22, 2012
Having time to "waste" - to learn to think again, and not just produce, to play with ideas and let them form. To talk with colleagues and build energy. It is an investment because initially there might not be any tangible output, but the skills learned will come out in daily work. Thinking well should not be separate to everyday work, it should be part of it.

Flank the obstruction, "human nature"

Idea by Jim Smith on November 20, 2012
With decades of really smart psychologists & expert management authors , it strikes me odd few deal with the importance of human nature Wikipedia defines innovation as "(Lat. innovare: "to change") rather than doing the same thing better." Employees will not risk their career to help, their perception of risk from management is their reality. Innovate, ask them to tell you anonymously the truly stupid things the company is doing! One client did it: $<300M> sustainable in 10 weeks. It works!

Customer Enables you to Innovate

Idea by Devi Prasad on November 19, 2012
Tracking pattern of customer behavior enables lot of innovation in business. If every individual in a organization involves him/her to "brainstorm" or "Informal discussion" on everything related to your business & customer satisfaction,tend to brings out the innovative thinking in you. Innovation can happen by anyone in the organization as long as there is scope available to think and experiment.

Increase CQ (Creativity Quotient) throughout the orgainization

Idea by Jason Prunty on November 20, 2012
CQ is built on many aspects of the creative process. The ideas of design thinking plays a big part, as well as other concepts. But, we have to look at how the creative process is practiced through the company. This metric can be studied by, setting a baseline and studying the ebbs and flows of the creative practice through "everyday work". The more aligned the creative process is to everyday work the higher an organizations CQ score. The higher the CQ score that greater chance for innovation.

Start innovating by stopping inertia

Idea by Jonathan Opp on November 19, 2012
One of the biggest barriers to innovation is inertia. The tasks that fill our days aren’t always the ones that will make us competitive tomorrow. So start by taking the time to stop. Short circuit the system that keeps people busy to refocus on what matters. Pause for a day. Ask big questions. Bring new people into the conversation. Listen more than you talk. Even if the answers to innovation don’t come immediately, you’ll forge stronger relationships with those on the journey with you.

Induce disruption

Idea by Randym Jones on November 28, 2012
Deliberately inducing disruption -- to roles, business models, "common sense" -- is the best way to make your organization more innovation-friendly. By doing so, you jolt your business culture out of the local minimums it tends to fall into. The downside is that doing so creates an unrecoverable cost to the smooth flow of the enterprise: thus it's risk vs. reward. Disruption is scaleless, so it works at all levels. This idea actually underlies many of the other suggestions on this list. Do it!

Target 50% failure for internal projects

Idea by Mike Anderson on November 26, 2012
If you hit targets 100% of the time (budget, delivery, timescale, KPIs etc.) then you aren't taking enough risk. Leadership should regard 100% as a failure of innovation and ambition. The ideal employee should get it right 50% of the time. To get this dynamic working in the organisation, individuals should stand up in weekly meetings, say what they have done, whether it was a success/failure, and what they learned.

Throw away

Idea by Peter Koenig on November 20, 2012
Throw away organigrams. Throw away job descriptions. Let people define their own roles in the organization according to their skills and what they love doing. Let them either create their own projects or coopt themselves to projects of others that inspire them. They are going to do so anyway if they have any fizz. Redraw the organization chart. If they're unable to find their place, fire them - it's best for all. If you're unable to handle this, fire yourself! - it's best for all.

Think and Act Like a Start-Up

Idea by Gil Laroya on November 20, 2012
Every organization can benefit from being like a startup. This entails engaging your employees at the individual level, empowering each person to leverage their strengths towards a common goal. The startup mentality defines each person as a lateral component of the org chart, not a superior nor a report. What separates each individual should be their strengths and limitations, NOT their job title. Do away with "teams" or "groups" which feel artificial. Leverage abilities and generate confidence.

An Innovation Hack where the whole company votes the winner...

Idea by Peter Frings on November 20, 2012
Announce a Hack Day where teams present their idea. (Teams are encouraged to be cross-departmental, and are given a significant number of days to prepare their pitch.) The presentations are seen by/distributed to everyone in the company, who then get to vote. Lots of kudos to the winners... which is then amplified because the winning idea has to be backed and funded by the Board. This approach sends the message that anyone can innovate and that innovation is 'bottom up'.

Make trust real at all levels

Idea by Deborah Mills-Scofield on November 26, 2012
If people really feel trusted - which implies (to me) respect, autonomy, accountability, freedom to try, freedom to fail & learn - innovation would become safer. I think trust is fundamental.

Make it a process that can be excecuted in any device including smartphones

Idea by Armando Flores on November 20, 2012
Implement our process execution engine that does not need a big expensive BPM, but instead runs on a database, even in smartphone. It is cheap (20K), can run infinite threads of process and you can produce process in hours and include many. Makes it easy to prototype your innovation until you get it right. To program a process you go to a cloud based process programer, call the file, make changes and 'save as' the new process name. The next process will execute with the changes made.

End the creative apartheid now!

Idea by Michele Zanini on November 20, 2012
For the most part, innovation is still relegated to organizational ghettos--it is still the responsibility of dedicated units like new product development and R&D, where creative types are kept safely out of the way of those who have to "run the business." In a world where innovation is more essential than ever, this sort of chauvinism is wrongheaded. If folks don't appear to be creative at work, it's not because they lack imagination--it's because they lack the opportunity and support.

Constructive Criticisim

Idea by Basma Al Nabulsi on November 20, 2012
If organizations stop dealing with criticisms in a defensive manner, they make room for constructive contribution to their work plans. Be it a private sector company or a government institution, engaging people through social media produces new content instead of one-way channel communication. Invest in Social Media.

Assume Innovation Will Happen and Staff for It

Idea by Braden Kelley on November 19, 2012
Often innovators are punished instead of rewarded. "Thank you for your idea, please continue working and use your personal time to develop the idea further." What if instead of % time (which is hard to manage) or treating innovation projects as an exception, time for innovation was truly part of the staffing plan - like vacation. That way organizations would have the human capital available, and employees and managers could schedule early innovation efforts in much the same way.

In B2B sales impromptu brainstorms create the right innovations

Idea by Felix Gruijters on November 25, 2012
Too many innovations are created behind desks by people who think they know what the client wants. In B2B the salespersons can offer a clear insight into the client's requirements. At Nuon (a Dutch energy company) the sales person takes the initiative to set up an impromptu brainstorm. Typically he will invite colleagues from all parts of the company. Together they will generate a solution to the client's question. This shared approach creates a stimulus and a shared platform for innovation.

Move from Command&Control to Connect&Create

Idea by Dany DeGrave on November 24, 2012
First create an environment of trust and inclusion of a diversity of thoughts (and people).

Shut The Email Server Off For 24 Hours

Idea by Aaron Anderson on November 21, 2012
I heard this from one of my guest speakers I had visit my course this semester. What if we turned off the work related email servers for just one day (as long as it wasn't dangerously life threatening). The distraction of people running their to-do list off their email inbox could be averted. Even better, if it coincided with a one day invention centric day at work - where everyone was require to invent a solution to a long standing problem.

It's innovation if its new to you!

Idea by Mark McDonald on November 20, 2012
Innovation can be daunting, particularly when equated with invention. Innovation is the introduction of something new, not necessarily something that has never previously existed. Anchoring innovation back to the idea of creating new things can make organization's more innovation friendly. "Using your eyes to plagiarize." Bringing ideas and practices home lowers barriers to innovation, reduces risks and creates change capacity. It's not a re-run it's a new idea to you that creates value.

Re-shore manufacturing with our advanced VizPlanet/VizPlant platform, with a “global reach & yet with a local presence”!

Idea by Charles Prabakar on December 1, 2012
With so much rhetoric being thrown these days, to onshore manufacturing, we suggest an advanced, win: win value proposition, to re-shore it, with a “global reach & yet with a local presence”, using our VizPlanet/VizPlant platform, that is designed, by combining physical devices with digital telemetry, to enable certain repetitive functions, to be remotely operated by global resources (without off-shoring the full plant), saving substantial non strategic cost. Plz read my VizPlanet hack for more.

Unconditional love and trust

Idea by Naveen khajanchi on November 20, 2012
Its necessary to create a wholesome space of trust in the individual . Each individual is blessed with some wonderful qualities inside , nudge them with love and care to help him tap into them . Allow the freedom and space to experiment and fail yet remain objective with passion ...wonder's will start happening . Purposeful purposelessness will become the unsaid environment and culture .

Use a cloud-based wiki to get everyone on the same page

Idea by Aaron Anderson on November 20, 2012
We've been using a wiki for our whole team for about two years now. It puts everyone on the same page at the same time, and allows for asynchronous input as well. The big win is shortened in person meetings & we now have an archive that acts as our institutional memory. We can go back two years and answer the question, "how did we handle this kind of problem before?"

Adapting offices to think and work differently ( we behave

Idea by Jean-Pierre RENIER on November 26, 2012
Offices are quite often standard in terms of furniture, wall, table, chair..... An easy way to create different work environments is to use the space by changing the traditional codes: create an innovation room without table but with some unusual appliance, set-up white walls to be used by people for drawing their ideas anywhere in the office, display the employee' picture at the age of 4/5 years old including in what kind of job they project themselves.....

MC Hammer's innovation leadership principle: "U Can't touch This"

Idea by Moises Norena on November 21, 2012
Innovation projects and initiatives require a serious protection mechanism. It can manifest in different forms within the organization. It goes both ways, the protection mechanism should be effective in keeping it from being eliminated or take funding away in turbulent times but the project leaders have to find ways to effectively communicate the advancements. Prototyping is helpful to reduce uncertainty and make protectors feel good about their protege.

Make innovation a system wide effort.

Idea by Onno Geveke on November 20, 2012
In an appreciative manner, let employees ánd clients contribute to an inquiry into innovation. What, from the best what is already visible, can we reinforce for the future. Get the system in the room and create the innovation together. Thus, sharing the energy that can come from innovation, and at the same time create actions that involve both employees and clients.

Make Collaboration, the cornerstone of Competitive Advantage Culture!

Idea by Charles Prabakar on November 27, 2012
While Strategy is all about creating value, most companies end up competing for the same set of value slices, as opposed to, increasing the size of the value pie. Simply put, when the size of the value pie is enlarged, it is no longer a zero sum game, and so, companies are still motivated to play together, in a collaborative fashion. How? Make collaboration, the cornerstone of company's culture, by combining virtual & physical resources, as outlined in my “Innovating Innovation hack”.

Jack and the Innovation Beanstalk

Idea by Alan Gard on November 30, 2012
It's a familiar story: Jack has some lowly regarded beans. After they get thrown to the soil they are revealed as magic beans. To drive innovation, get the organization believing they EACH are Jack with magic beans. This requires leadership's repetitive messaging. Then create an innovation farm, the place where everyone knows they can plant their magic beans, removing the barrier of "I don't know where to go with this idea." Nurtured well these seeds will produce an innovation harvest.

Add More Military Leaders to Executive Ranks

Idea by Nan Mehta on November 26, 2012
Former military leaders develop some of the best innovation-friendly cultures. They have the intuition, humility, fierce fairness and resolve for coaxing employees towards being creative and reaching their full potential. They use a blend of inspiration, support and opportunity-alignment in a way that ensures success.They are the truly fearless leaders, awesome advocates and great mentors required by employees today to achieve the massive change initiatives organizations are undertaking.

Don´t think outside the box, better yet think outside your companies boundaries

Idea by Andres Arcadio Rodriguez on November 21, 2012
I´m the country manager in Latinamerica for an Online Payment Slovakian company, and we had to create a presence in the region, instead of offering usual services, we decided to review the local legislations, and we found, surprisingsly, that some services usually provided by banks, could be provided without a full banking license, so we created new and very innovative local services that now are being offered in 12 european countries, mainly because we look outside our boundaries.

Ask for ideas, from everyone

Idea by Lisa McTigue Pierce on November 21, 2012
When you've identified a problem that needs solving, ask people around you what they would do. You might be surprised at some of the innovative solutions they come up with. Sometimes that's how a germ of an idea grows.

Create an environment that doesn't kill ideas with red cards and yellow cards

Idea by Mario Morales, CEO Innovare on November 20, 2012
Most organisations have a culture that kills new ideas and are not idea-friendly. We have invented something to avoid this, inspired by the red and yellow cards from soccer. If someone is caught making a negative comment about an idea on an ideation session or informal meeting, his peers can show him a yellow card, which signals that he is trying to kill an idea. If the same person makes another negative comment he will be shown the red card and must leave the room.

When you innovate, celebrate

Idea by Jonathan Opp on November 20, 2012
Create an annual innovation award for the best idea put into action. Whether it’s a new technology, new process, or any change that dramatically improves the customer experience. Make it a big deal. Turn winners into heroes. And make the nomination process open and peer-driven. This will get employees actively looking for innovation across the organization. The more they see it happening and recognize it in all its forms—the more it will become core to the culture.

Get an external jury to hand out annual innovation awards

Idea by Meggie Williams on November 20, 2012
I was an innovation project manager for years. The whole focus on getting everything done within 10% of time and budget wore out my joy of work. It's the creativity, newness, challenge that makes working in innovation inspiring. Give credits for that. I propose an external jury simply to avoid company politics, to avoid awards going to CEO's pet projects or to a department that didn't get the award yet. Include an award for projects that didn't make it. Recognition goes a long way.

end-user interaction with rapid feedback loop

Idea by K. Kwiatkowski on November 20, 2012
Projects & initiatives should have an end-user readily & clearly identified as well as what apsect of the end-users' needs will be in scope. Then let the interative loop of trial and feedback and trial ... begin - this will encourage more ideas and quicker learning to provide meaningful innovation.