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LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
Leadership practices have something in common with aging rock bands that continue to headline in obscure little venues: both have passed their prime yet fail to recognize it.
Hack by Jane Perdue on October 31, 2011
Understanding a company’s culture is a key component that leaders may ignore. When I took on a new role, an updated strategy was cited as top priority. What the team needed was a culture boost.
Story by Jonathan Becher on November 1, 2011
In turbulent times like a recession or a post-merger integration, the issue of low trust can escalate from a chronic condition to a major flare-up.
Hack by Anna Stillwell on June 9, 2010
 Look, we have to find lots of ways to help our organizations  -- sometimes one person or one team at a time -- move toward the future.
Hack by Dan Oestreich on September 21, 2010

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